We can ship to virtually any address in the world, with the exception of a handful of countries subject to boycott. Mineralab reserves the right to ship your order by USPS, UPS or Federal Express. We strive to provide our customers with the most cost effective and reliable shipping service that we have available to us. We also reserve the right to have your order drop-shipped directly to you from another location.
All returns must be pre-authorized by Mineralab and fall within a 30-day return window. You can obtain authorization by contacting us by email or phone.
• Email - email@example.com
• Phone - (800) 313-2845
We make every effort to reply to all return requests on the same business day. Please note - if an item is returned without authorization, or contrary to the instructions provided, it may be refused or charged a minimum restocking fee of 15%.
Please inspect all items upon arrival and notify us of any discrepancies within 48 hours. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.
The full cost of the merchandise will be refunded if the item is returned in unopened/like new condition, within the designated period and with a return authorization. Shipping costs are non-refundable unless your return is due to defective merchandise or an error on our part.
All domestic return authorization criteria also apply to international orders.
Please be aware that many manufacturers’ warranties do not provide coverage outside the US. In addition, some products may not be exported under any circumstances due to manufacturers' restrictions or United States federal regulations.
Mineralab makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside of the United States. You are responsible for all shipping and brokerage charges for returns, exchanges and warranty issues - this includes any unit that arrives dead on arrival.
Prior to issuing a return authorization, it may be necessary to first contact the manufacturer’s technical support – the reason for this being it is common for products to not actually be defective, but only need a setting changed.
However, upon confirmation that a product is defective, Mineralab will provide you with authorization and specific instructions, as some defective products may require return directly to the manufacturer or a specific statement of the defect.
If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 1-2 business days of receipt of goods. Delays may result in denied claims. “Receipt of Goods” is defined as arrival at order’s destination address. Wherever possible, you should document the damage (images will be extremely helpful).